Risk stratification with popular participation in the humanized “embracement” of same-day appointments in Oral Health Primary Care

Abstract

The National Oral Health Politic defines “embracement” as a basis for humanized and person-centered care by the Oral Health team, in a resolutive and integral way. Considering the difficulty of organizing the population's access to the service in the Family Health Strategy in same-day appointments, the objective of this study is to report the experience of risk stratification of same-day appointments with humanized “embracement” in Primary Health Care in a por Primary Care Unity (PCU) in the City of Contagem, Minas Gerais. We proposed qualified and humanized listening and risk stratification for the "embracement" and same-day appointment organization using a spreadsheet prepared by the team for the organization of demand and a simplified table with the main daily oral health problems. The team organizes daily the demand that presents itself spontaneously to the Oral Health service and the stratification applied is discussed and covenanted with the users at the end of the organization of the demand, bringing horizontality, autonomy, collectivity, user valorization and commitment to care. Risk stratification applied to same-day appointments in Oral Health Primare Care, associated with humanized “embracement”, values care through this entrance door to the service, empowers the user in the sense of being heard and being an effective part of the action developed.